24 x 7 IT Helpdesk
Our 24/7 Technical Support will keep the wheels of your business in motion by proactively identifying and mitigating any disruptions before they occur.
Our team of expert problem solvers help with day-to-day issues, providing unparalleled customer experience. We adopt continuous improvement methodologies by maintaining an up-to-date repository composed of the latest Knowledge base articles and troubleshooting documentation to help users self-serve with minimum dependency on external resources.
Our Offering
One Stop Shop
For all support issues with 360 visibilities of progress.
Third Party Integration
Creating Unit Acceptance Test Plans, Implementation and Rollout documents for ad hoc developments and third-party integrations.
24 X 7
Helpdesk Support with dedicated helpline.
Workflow
Critical Workflow Monitoring.
Troubleshooting
Creating document repositories: Knowledge Base, Troubleshooting, User Manuals.
Business Process
Business process improvements.
Third Party Software Development
Managing implementation, rollout and bed down process of custom and 3rd party software developments.
Functional Testing
Pre-release functional testing.
Training
End User Training.
System Maintenance
Schedule system maintenance and updates.